Delivery

Our Returns Policy over the Christmas period is extended as usual. Most items* on orders placed from 18th November onwards can be returned up until 31st January 2025. *Please see our Terms and Conditions for exclusions and restrictions on returning certain items.

We use a delivery company called Evri for the majority of our parcels now. They have a fantastic reputation for delivering on time and every parcel can be tracked should there be any problems.

When placing your order via the website or by telephone, you will have been advised of the expected delivery date for your items. If there is a further delay outside of this, we will inform you in writing or my email. Any orders sent by mail order will receive a letter to advise of any extended delay.

Every time you sign in you will be able to review the delivery address and change this to a different one if required. Please note, this cannot be changed for an order that has already been placed.

Standard Delivery charge for UK is £5.95, Scottish Highlands and Islands charge is £7 defined as postcodes within: BT, IM, ZE, HS, KW, IV, GY, JE, AB36-38, AB54-56, FK17- 21, PA20-80, PH15-50, KA27-28, TR21-25 - these are also excluded from our Express Delivery service.

Our delivery charges apply to the whole order and not per item unless specified, as some heavy or oversized items will cost extra for delivery – which is indicated by the extra delivery price shown with the description of these items. These items are also indicated in our catalogue with a lorry symbol.

Once we have dispatched your order if we have your email address on record you will receive a 16 digit tracking number. You may then track your order by visiting the Evri website. Please click here to track your order via Evri.

Alternatively you may prefer to download the Evri app (see next FAQ for details)

Customers with an online account may also track orders by signing into the my account section of our website and then visiting the track orders section.

Once you have received your Evri tracking number from us, you can now track and divert your parcel to a safe place. We’re encouraging all our customers to choose their preferred safe place for deliveries. This can also be done in the MyPlaces settings on the Evri app https://www.evri.com/our-services/mobile-app or alternatively by visiting https://www.evri.com/track/parcel/parcelcode adding your unique tracking number and selecting divert.

Simply spend at least £50 in a single transaction and get free standard delivery to your chosen address. Please enter the promotional code ‘50FREE’ at checkout online. Please note that only one media or promotion code can be used per transaction.

Currently, we aren’t able to ship online orders for delivery outside the UK.