Returns

For orders placed on or after 17th November 2025 we have now extended our returns window for the Christmas period.  Any item* can be returned post-free providing it's unused and undamaged and in the original packaging, up until 31st January 2026.

Under normal circumstances, your order must be returned within 30 days of receipt to obtain either a replacement, exchange or refund for the value of the order as you prefer. Please use the addressed labels provided with your Advice Note for your return parcel. Any item* can be returned post-free providing it's unused and undamaged and in the original packaging.

*For made-to-measure items we cannot accept returns unless faulty.

*For the return of Bulky items please see our terms and conditions.

*For sanitary, incontinence or toileting items we will not accept returns for hygiene reasons.

To return your goods you will need to return your parcel via an Evri ParcelShop or Evri Lockers. The Evri prepaid label will be attached to your invoice.  Return to an Evri ParcelShop – with all the convenience of popping to your local corner shop or swiftly dropping off at an Evri Locker.   ParcelShops are based in 7,000+ local businesses across the UK and open early until late, 7 days a week, so you can return your items at a time that suits you. With a range of 3,000+ Evri Lockers across the UK, you can securely return your parcel anytime, conveniently available 24 hours a day, 7 days a week.

You can now also return your goods in over 300 Asda locations, including its larger superstores, supermarkets and some Express convenience sites.

1. Complete the returns note included with your order and include it in your parcel.
2. Peel off the pre-paid label and stick it onto your parcel.
3. Simply take your parcel to any of the local stores offering Evri ParcelShop or Locker Service. You'll receive proof of postage and a code to track your return online. 

To find your nearest local Evri ParcelShop or Locker please visit here

If you’ve misplaced your free returns label, you can generate an Evri return labelhere. To generate your label, follow these steps:

1.  Enter Evri's Parcel Return Page - You can access ithere.
2. Search 'Chums' in the retailers name.
3. Under 'Your Details', enter your Customer Number, your email address and click continue (if you cannot find your customer number, enter your order number - this can be found on your order confirmation email).
4. Select your reason for returning the item(s).
5. Select your parcel size.
6. Select your preferred method of return (ParcelShop or Evri Locker)
7. Check the returns restrictions to ensure your parcel does not contain any prohibited items or exceeds the maximum size and weight. Agree with the terms and conditions once you are happy.
8. You have successfully generated your returns code, follow the instructions given by Evri to return. 

If you cannot access or generate the above returns label with Evri, please contact our friendly customer service teamhere; they will assist you.

Refunds will be sent back to the original payment method used when placing the order.